Cookie Policy

1. Introduction

This Cookie Policy explains how ISP2Go, the ISP management platform operated by Tyga.Cloud Ltd (Company No: 14643275) ("ISP2Go", "we", "us", or "our") uses cookies and similar technologies on our website and ISP management services (collectively, the "Services").

By using our Services, you consent to the use of cookies as described in this policy.

2. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about how users interact with their sites.

Similar technologies include:

• Local Storage: Data stored locally in your browser for enhanced functionality.
• Session Storage: Temporary data storage for the duration of your session.
• Web Beacons: Small transparent images used to track user behaviour.
• Pixels: Tracking codes embedded in web pages and emails.

3. Types of Cookies We Use

3.1 Session Cookies

These cookies are temporary and are deleted when you close your browser. They help us maintain your session while you navigate through our website and use our ISP management platform.

3.2 Persistent Cookies

These cookies remain on your device for a set period or until you delete them. They help us remember your preferences and settings for future visits.

3.3 First-Party Cookies

These cookies are set directly by ISP2Go and are used to provide core functionality and improve your experience on our platform.

3.4 Third-Party Cookies

These cookies are set by third-party services that we use, such as analytics providers and payment processors.

4. Cookie Categories

4.1 Strictly Necessary Cookies

These cookies are essential for the website and services to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.

• Authentication and login status for user accounts
• Security and fraud prevention for platform access
• Load balancing and performance optimisation
• Session management during platform use
• Cookie consent preference storage

4.2 Performance & Analytics Cookies

These cookies help us understand how visitors interact with our website and services, allowing us to improve performance and user experience. You can opt out of these cookies.

• Website analytics and usage tracking
• Performance monitoring for platform services
• Error tracking and debugging
• Usage statistics and insights

4.3 Functional Cookies

These cookies enable enhanced functionality and personalisation, such as remembering your preferences and settings. You can opt out of these cookies, but some features may not work properly.

• Dashboard layout preferences and customisations
• Language and locale settings
• Theme and display preferences
• Recently viewed items and navigation shortcuts

4.4 Marketing & Advertising Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. You can opt out of these cookies.

• Targeted advertising for ISP management services
• Campaign tracking and lead conversion measurement
• Retargeting and remarketing campaigns

5. Specific Cookie Details

Cookie Name	Purpose	Duration	Type
connect.sid	Maintains user session and authentication	Session	Strictly Necessary
cookie_consent	Stores your cookie consent preference	Persistent	Strictly Necessary
preferred_lang	Stores your language preference	Persistent	Functional
_ga	Google Analytics — distinguishes users	2 years	Analytics
_gid	Google Analytics — distinguishes users	24 hours	Analytics
stripe_mid	Stripe payment processing and fraud prevention	1 year	Strictly Necessary

6. Third-Party Services

We use various third-party services that may set cookies on our website:

6.1 Google Services

• Google Analytics: Website analytics and performance tracking.

6.2 Payment Services

• Stripe: Payment processing for subscription billing and customer payments.

6.3 Communication Services

• SendGrid: Transactional and marketing email delivery.

7. ISP Management Platform Cookies

Our ISP management platform uses specific cookies and local storage to provide optimal functionality:

• Session Management: Maintains authenticated sessions across platform modules.
• Dashboard State: Remembers dashboard layout, filters, and view preferences.
• Network Management: Stores topology view settings and monitoring preferences.
• Notification Preferences: Tracks which alerts and notifications you have read.

These cookies are essential for our ISP management platform functionality and cannot be disabled while using the platform.

8. Managing Your Cookie Preferences

8.1 Cookie Consent Banner

When you first visit our website, a cookie consent banner is displayed allowing you to accept all cookies or limit to essential cookies only.

8.2 Browser Settings

You can also manage cookies directly through your browser's privacy and security settings:

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions

8.3 Opt-Out Links

You can opt out of specific third-party services:

• Google Analytics: Install the Google Analytics Opt-out Browser Add-on

9. GDPR and Legal Compliance

9.1 Legal Basis for Processing

Under GDPR, we process cookies based on the following legal bases:

• Legitimate Interest: For strictly necessary cookies required for service functionality.
• Consent: For analytics, marketing, and non-essential functional cookies.
• Contractual Necessity: For cookies required to provide our ISP management services.

9.2 Your Rights Under GDPR

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you have the following rights regarding cookies:

• Right to Withdraw Consent: You can withdraw your consent for non-essential cookies at any time.
• Right to Access: You can request information about the cookies we use (GDPR Article 15).
• Right to Erasure: You can request deletion of your cookie data (GDPR Article 17).
• Right to Object: You can object to the use of cookies for marketing purposes (GDPR Article 21).

9.3 CCPA Compliance

For California residents, under the California Consumer Privacy Act (CCPA):

• We do not sell personal information collected through cookies.
• You have the right to know what personal information is collected through cookies.
• You have the right to delete personal information collected through cookies.
• You have the right to opt-out of the sale of personal information (though we don't sell).

10. Mobile Applications

If we offer mobile applications in the future, they may use similar technologies to cookies including device identifiers, app analytics, push notifications, and local data storage. You will be able to manage these settings through your device's privacy settings.

11. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Effective Date" at the top of this policy.
• Notify you through our website or email.
• Request renewed consent where required by law.

12. Contact Us

If you have any questions about this Cookie Policy or wish to exercise your rights regarding cookies, please contact us: