Privacy Policy

1. Introduction

This privacy policy describes how ISP2Go, the ISP management platform operated by Tyga.Cloud Ltd (Company No: 14643275) ("ISP2Go", "we", "us", or "our") collects, uses, and discloses your Personal Data in the course of our business.

"Personal Data" means any data relating to an identified or identifiable natural person that is processed by ISP2Go as described in this Privacy Policy when such information is protected as "personal data" or "personal information" under applicable data protection laws.

"Services" means all of ISP2Go's ISP management platform services, including billing and invoicing, customer relationship management, network management, ticketing and support, scheduling, inventory tracking, and all related tools, websites, and applications.

"Website" means the ISP2Go website (isp2go.com) or any other proprietary website owned by ISP2Go that links to this Privacy Policy.

2. Applicability

Unless stated otherwise, this Privacy Policy only applies to Personal Data for which ISP2Go acts as a controller, such as when you visit our Website or create an account for our Services.

When our customers (ISP operators and partners) use our platform to manage their subscribers, ISP2Go acts as a processor (or service provider) on behalf of our customers under the ISP2Go Data Processing Addendum and Customer Terms and Conditions.

If you are an ISP subscriber whose provider uses ISP2Go, and you have questions about how your data is processed, you should contact the ISP provider which collected your information.

3. Information We Collect and Process

Information You Provide Directly

• Website Interactions: We collect Personal Data when you submit information via web forms, request demonstrations, create accounts, or download resources. This may include your name, email address, company name, and phone number.
• Account Information: When setting up an ISP2Go account, you provide us with Personal Data including name, email address, username, and password.
• Billing Information: Our third-party payment processors collect and store your billing address and credit card information. We store the last four digits of your credit card number, card type, and expiration date.
• Marketing Information: People interested in our services may provide information such as name, email address, phone number, company, and role through forms or newsletter signups.
• Platform Data: When using our ISP management platform, we may process customer records, network configuration data, billing information, support tickets, and related operational data that you input into the system.

Information Collected Automatically

We and our authorised third parties use cookies, pixels, web beacons, and other technologies to receive and store certain types of information when you interact with us.

• Log & Device Data: Information your browser sends including device model, operating system, browser type, unique device identifier, IP address, mobile network carrier, and time zone.
• Cookie and Local Storage Data: We use session cookies (that last until you close your browser) and persistent cookies (that last until you or your browser deletes them). See our Cookie Policy for details.
• Usage Data: Information about how you use the Services, including dashboard usage patterns, feature utilisation metrics, network management operations, and service performance analytics.

Information from Third Party Sources

We may obtain Personal Data from third party sources including lead-generation and marketing companies that may provide us with name, email address, phone number, location, biographical details, job title, employer, and social media activity details.

4. How We Use Your Information

We may use information we collect about you, including Personal Data, for the following purposes:

• Provide Services: To deliver our ISP management platform including billing, customer management, network management, ticketing, scheduling, and inventory features; manage your account; respond to inquiries; and prevent fraud and abuse.
• Understand and Improve Products: To perform research and analysis about your use of our Services to help make them better and develop new features.
• Communications: To send service and administrative emails, promotional communications about new features, platform updates, and respond to your questions or comments.
• Protecting Rights: To protect our rights and interests as well as the rights and interests of our customers and any other person, and to enforce this Privacy Policy or our Terms.
• Legal Compliance: To comply with applicable legal or regulatory obligations, including requests from law enforcement or governmental authorities.

5. With Whom We May Share Your Information

We may share information we collect about you, including Personal Data, in the following ways:

• Service Providers: We use other companies to perform services on our behalf, such as processing credit card transactions, providing cloud infrastructure, monitoring and developing services, customer service, and analysing and enhancing data.
• Third Party Partners: We may disclose information to third party partners, including cloud infrastructure providers, analytics providers, and business partners that help us operate our Services.
• Affiliates: We may disclose information to current or future affiliates or subsidiaries for purposes consistent with this Privacy Policy.
• Government Entities: We may share your data if disclosure is reasonably necessary to comply with a law, regulation, legal or governmental request, or respond to a subpoena, court order, warrant, or other legal process.
• Authorised Agents: If you are using ISP2Go as a member of an organisation, we may share your information with authorised agents of your company upon request.
• Business Transfers: We may transfer or assign your Personal Data as a result of a sale, merger, consolidation, change in control, transfer of assets, reorganisation, or liquidation.

6. Children's Privacy

ISP2Go is not directed to children under eighteen (18) years of age, and we do not knowingly collect Personal Data from children under 18. If we discover that a child under 18 has provided us with Personal Data, we will promptly delete such Personal Data from our systems.

Our Services are designed for business-to-business use and are intended for Internet Service Providers, network operators, and businesses seeking ISP management solutions.

7. Your Rights and Choices

Depending on your relationship with ISP2Go and your jurisdiction, you may exercise your rights and choices in the following ways:

• Account: If you are a customer, you may keep your Personal Data accurate and complete by logging into the Services to review and update your account information.
• Email: If you do not wish to receive promotional emails from us, you may opt out at any time by following the opt-out link contained in the email.
• Cookies: You may block or reject cookies via your browser settings. We also provide a cookie consent banner on our Website. See our Cookie Policy for more details.
• Platform Data: You have the right to request information about data processed through our ISP management platform, subject to technical limitations and data retention policies.
• Additional Rights: Depending on where you live, you may have rights including access to your Personal Data, correction of inaccurate information, deletion, opt-out of certain processing, and data portability.

Exercise Your Rights

To exercise any of these rights, please contact us at privacy@isp2go.com. We will verify your identity before processing certain requests and will respond within the timeframes required by applicable law.

8. Security and Storage of Information

ISP2Go takes the security of your Personal Data very seriously. We have implemented industry-standard security measures including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication systems
• Employee training on data protection and security
• Incident response procedures
• Secure platform infrastructure and network isolation

We retain Personal Data for as long as reasonably necessary to fulfil the purposes for which it was collected, to perform our contractual and legal obligations, and for any applicable statute of limitations periods.

9. International Data Transfers

If you are located in the European Economic Area, the United Kingdom, Canada or another jurisdiction outside of the United States, please be aware that information we collect will be processed and stored in the United States or in other countries where we or our Service Providers have operations.

We rely on appropriate safeguards for international data transfers, including Standard Contractual Clauses and adequacy decisions where applicable. For transfers from the EEA and UK, we implement appropriate safeguards to ensure your Personal Data receives adequate protection.

10. Additional EU and UK GDPR Privacy Rights

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you have additional rights under the General Data Protection Regulation (GDPR) and UK GDPR respectively.

Legal Basis for Processing

We process your Personal Data based on the following legal bases under GDPR:

• Contractual Necessity: Processing necessary for the performance of a contract with you or to take steps before entering into a contract.
• Legitimate Interests: Processing necessary for our legitimate interests, such as improving Services, marketing, and fraud prevention.
• Legal Obligation: Processing necessary to comply with legal obligations.
• Consent: Where you have given specific consent for certain processing activities.
• Vital Interests: Processing necessary to protect your vital interests or those of another person.

Your GDPR Rights

• Right of Access: Obtain confirmation and access to Personal Data concerning you.
• Right to Rectification: Obtain rectification of inaccurate Personal Data.
• Right to Erasure: Obtain erasure of Personal Data under certain circumstances.
• Right to Restrict Processing: Obtain restriction of processing under certain circumstances.
• Right to Data Portability: Receive Personal Data in a structured, commonly used format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
• Right to Lodge a Complaint: Lodge a complaint with a supervisory authority.

Data Retention

• Account data: Duration of your account plus 3 years after closure.
• Platform usage logs: 90 days for operational purposes, longer for security/legal compliance.
• Marketing data: Until you withdraw consent or 3 years of inactivity.
• Legal compliance: As required by applicable laws and regulations.

Exercise Your GDPR Rights

EU & UK Residents: To exercise your GDPR rights, contact our Data Protection Officer at dpo@tyga.cloud. We will respond within one month, though this may be extended for complex requests.

Other Jurisdictions: For requests under other laws (CCPA, PIPEDA, etc.), contact privacy@isp2go.com.

11. Additional California Resident Privacy Disclosures

Under the California Consumer Privacy Act (CCPA), California residents are entitled to additional disclosures. In the preceding 12 months, we have collected the following categories of Personal Data:

• Identifiers (name, email address, IP address, account credentials)
• Personal information categories listed in the California Customer Records statute
• Commercial information (service agreements and billing information)
• Internet or network activity (platform usage patterns)
• Geolocation data
• Professional or employment-related data
• Electronic network activity information (ISP management platform data)

We do not sell Personal Data. However, our use of certain cookies and tracking technologies for analytics and advertising may constitute a "sale" or "share" under the CCPA. California residents can opt out through our cookie consent banner.

12. Changes to this Privacy Policy

This Privacy Policy is current as of the Effective Date set forth above. This Privacy Policy may change if there is a material change to the way information is handled at ISP2Go, or to clarify our Policy or adjust clerical errors.

For material changes that significantly affect your rights, we will provide additional notice through email or prominent notice on our Website before the changes take effect.

13. Contacting Us

If you have any questions about this Privacy Policy or anything related to privacy, please contact us: